Complaints

Complaints

If the product you purchased turns out to be defective, damaged, or not as ordered, we’ll be happy to help you resolve the issue. Below is our complaints procedure:

1. Contact us using one of the available methods (contact form, email, or hotline).
   Customer Service Hotline (Monday–Friday, 8:00 AM–4:00 PM): +48 797 093 168
   Email: office@periscope-shop.com

2. Describe the issue in detail and attach all relevant information and documents, such as your order number, receipt, or invoice.

3. We will respond to your request as quickly as possible and provide further instructions regarding the complaint process.

4. If your complaint is accepted, we will aim to resolve the issue in the most convenient way for you. This may include exchanging the product for a new one, repair, a refund, or another form of compensation.

Complaints Address

Tall Story Joanna Lipska – Łysek
Promienna 10
55-330 Lutynia
Poland
+48 797 093 168

Detailed return and complaint terms can be found here. If you have any questions about returns or complaints, please contact our customer service team at office@periscope-shop.com. We’re here to help and ensure you have the best possible shopping experience.