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Terms and conditions

Terms and Conditions of the PERISCOPE Shop for Tall Online Store

PERISCOPE Shop for Tall

Chapter 1. General provisions, contact with the store owner

These Terms and Conditions (hereinafter the “Terms”) set out the rules and conditions for using the PERISCOPE Shop for Tall online store operated at https://periscope-shop.com.

The owner of the Store is Joanna Lipska, an entrepreneur conducting business under the name Tall Story Joanna Lipska – Łysek, with its registered office at: Promienna 10, 55-330 Lutynia, entered in the Central Register and Information on Economic Activity (CEIDG), VAT ID (NIP): 7962278883, REGON: 541618706 (hereinafter the “Seller”).

The Seller’s contact details are as follows:

  • Postal address: Promienna 10, 55-330 Lutynia, Poland

  • Email address: office@periscope-shop.com

  • Phone number: +48-797-093-168 (customer phone support hours are available in the Contact tab).

  • Single point of contact for communication with EU Member States’ authorities, the European Commission, and the European Board for Digital Services: office@periscope-shop.com. Communication may be conducted in Polish.

Chapter 2. Technical requirements

To use the Store, you need:

  • a computer or other device with an internet browser;

  • access to the Internet;

  • an active email address.

Chapter 3. Personal data

The controller of the personal data of the Store’s customers is the Seller.

All information about the processing of personal data of customers and other persons using the Store’s website can be found in the Privacy Policy.

Chapter 4. Conclusion of the sales contract, customer account

The Store enables the purchase of goods (hereinafter the “Goods”) displayed on the Store’s website in two modes:

  • without registration;

  • with creation of an account in the Store.

In both cases, to place an order you must select the Goods in the Store, add them to the “Cart” using the appropriate button, and continue the ordering process by selecting the relevant options (delivery and payment method).

Product information in the Store, i.e. descriptions and prices, constitutes an invitation to enter into a sales contract within the meaning of Article 71 of the Polish Civil Code, under the Terms.

Placing an order requires completing all required fields in the order form necessary to perform the contract and, optionally (at the customer’s request), also data needed to issue a VAT invoice.

If the customer decides to create an account in the Store (hereinafter the “Account”), registration is one-time, and the email address and password chosen by the customer form the basis for subsequent login. Details of the Seller’s provision of the digital service of maintaining the Account are provided below in the Account Terms. The Store also enables login via social media and/or a Google user account. After logging into the Account, the customer has access to order history and, for subsequent orders, does not have to re-enter personal data in the order form.

The customer may resign from the Account at any time, free of charge. To do so, the customer should send a resignation request to: office@periscope-shop.com.

The customer’s approval of the order by clicking the “I buy and pay” button (or another button with equivalent wording) means:

  • submitting to the Seller an offer to purchase the Goods in accordance with the options selected in the order and under these Terms;

  • accepting the obligation to pay the price of the Goods and the delivery costs.

A sales contract (hereinafter the “Contract”) is concluded when the Seller accepts the order for processing (acceptance of the customer’s offer), which the Seller confirms by email.

If the Seller is unable to fulfill the order for the Goods (in whole or in part), the Seller will inform the customer—then the Contract is not concluded. At the same time, the Seller will inform the customer about possible alternatives, e.g. partial fulfillment of the order or waiting for restocking. If the order has been paid for and cannot be fulfilled, the Seller will promptly refund the customer’s payments (proportionally to the cancelled part).

The Seller provides the customer with confirmation of the conclusion of the Contract on a durable medium no later than at the time of delivery of the Goods.

The Store is not liable for non-delivery or delayed delivery of an order resulting from the customer providing an incomplete/incorrect delivery address or failing to provide other data necessary for order fulfillment.

The Seller reserves the right to suspend order processing if the customer provided false data or if the data raises reasonable doubts as to its correctness. In such a case, the Seller will (if possible) attempt to contact the customer to verify the accuracy of the provided data.

Chapter 5. Prices and payment methods

Prices of the Goods are given in Polish zloty (PLN) and as gross amounts, i.e. including VAT.

Delivery costs are shown separately in the Store cart, depending on the delivery method selected by the customer.

Available payment methods are described on the Store website in the “Payment Methods” section and are also presented to the customer at the order stage (in the cart).

The Store offers the following payment methods:

  • instant electronic transfer / BLIK / payment via a “digital wallet” — through the payment platform:

    • Shoper Payments (Autopay)

    • Przelewy24

    • Stripe

  • card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic

If Shoper Payments is selected, the entity providing online payment processing for instant transfers and payment cards is Autopay S.A.

If Stripe is selected, the entities providing online payment processing are jointly Stripe Payments Europe, Limited and Stripe Technology Europe, Limited, based in Ireland. The rules for integrating the Store with Stripe are set out in the “Stripe Integration Service Terms for the Shoper Online Store” available at:
https://www.shoper.pl/static/regulaminy/uslugi-finansowe-i-platnosci/regulamin-uslugi-integracji-stripe-w-sklepie-internetowym-shoper-od-2025-03-15.pdf
Stripe consumer terms (for persons paying via Stripe in the Store) are available at:
https://stripe.com/en-pl/legal/consumer

Chapter 6. Delivery of goods

Delivery of Goods is carried out according to the customer’s choice:

  • via courier company;

  • via Poczta Polska (Polish Post);

  • to InPost parcel lockers;

  • via ORLEN Parcel.

Except for Goods collected in person by the customer, an order is deemed fulfilled when the shipment is dispatched to the customer (handed over to the carrier). The exact actual delivery time is determined by the carrier.

The Seller dispatches Goods within up to 2 business days, unless a different period is explicitly stated in the product description during checkout. Detailed processing times are provided in the Store under “Order Processing Time”.

The Seller normally processes orders within Poland at the costs indicated in the Store under “Shipping Time & Costs”. International shipping is available at the costs indicated in the Store or at costs individually agreed with the customer.

Chapter 7. Right of withdrawal

A customer who is a consumer or an entrepreneur referred to in Article 7aa of the Polish Consumer Rights Act (hereinafter the “Privileged Entrepreneur”) has the statutory right to withdraw from a sales contract for Goods within 14 days of receiving the Goods, without giving any reason, subject to the exceptions described below.

To meet the withdrawal deadline, it is sufficient for the customer to send, within the above period, a statement of withdrawal:

The statement of withdrawal may be submitted using a template (Download template). Using the template is not mandatory. The Seller will promptly send the customer an email confirmation of receipt of the withdrawal statement.

Then, within the next 14 days, the customer should return the Goods at their own expense to: Promienna 10, 55-330 Lutynia, Poland.

The Seller will promptly, no later than within 14 days of receiving the withdrawal statement, refund to the customer:

  • the price of the Goods;

  • the cost of the original delivery of the Goods to the customer, up to the amount corresponding to the cheapest standard delivery method offered in the Store.

The Seller may withhold the refund until the Goods are received back or until the customer provides proof of dispatch of the returned Goods, whichever occurs earlier.

Refunds will be made using the same payment methods as used by the customer in the original transaction, unless the customer expressly agrees otherwise.

The customer is liable for any diminished value of the returned Goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

Chapter 8. Exceptions to the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of Goods:

  • non-prefabricated, made to the consumer’s/Privileged Entrepreneur’s specification or clearly personalized (personalized goods);

  • liable to deteriorate or expire rapidly (perishable goods);

  • delivered in sealed packaging which has been opened by the customer and cannot be returned for health protection or hygiene reasons (hygienically sealed goods);

  • sound or visual recordings or computer software supplied on a tangible medium (e.g. CD) in sealed packaging, if the packaging was opened after delivery;

  • which, after delivery, due to their nature, are inseparably mixed with other items (e.g. building materials if used);

  • newspapers, periodicals or magazines, except for subscription contracts;

  • whose price depends on fluctuations in the financial market beyond the Seller’s control, which may occur before the withdrawal period expires;

  • alcoholic beverages, the price of which was agreed at the conclusion of the contract, the delivery of which can only take place after 30 days, and whose value depends on market fluctuations beyond the Seller’s control.

Chapter 9. Complaints

The Seller is obliged to deliver Goods in conformity with the Contract.

Towards consumers and Privileged Entrepreneurs, the Seller is liable for conformity of the Goods in accordance with the Polish Consumer Rights Act. Towards other customers, the Seller is liable under the rules of the Polish Civil Code.

Complaints may be submitted:

The Seller will respond to the complaint in the same form in which it was submitted (in writing or by email) within 14 days of receiving the complaint.

If dissatisfied with how the Seller handles the complaint, a consumer and a Privileged Entrepreneur may—independently of court proceedings—also use out-of-court methods of complaint handling and claims redress. For this purpose, you may:

  • apply to the Provincial Inspector of the Trade Inspection for mediation proceedings aimed at amicable settlement of the dispute;

  • seek assistance from a municipal/district consumer ombudsman or a consumer protection organization;

  • apply to a permanent consumer arbitration court for resolution of a dispute arising from the concluded contract.

Additional information on out-of-court dispute resolution can also be found on the Office of Competition and Consumer Protection (UOKiK) website: https://polubowne.uokik.gov.pl/.

Chapter 10. Product reviews

The Store allows customers to add product reviews (hereinafter “Reviews”). This functionality is available only to customers who have an Account and are logged in.

Reviews must be lawful within the meaning of the Digital Services Act (DSA) and comply with good practice. Reviews must not include:

  • unlawful content;

  • content contrary to good practice, in particular: offensive, pornographic content, content offending religious feelings, or inciting racial, ethnic, or religious hatred;

  • content violating the rights of others, including in particular proprietary and moral copyright and the right to privacy;

  • content or graphic elements of a commercial/advertising nature relating to products other than those offered in the Store.

The Seller and/or an external provider of a customer satisfaction/review tool may moderate Reviews, which means that Reviews inconsistent with the Terms will not be published or may be removed.

If a Review is blocked or removed, the Seller will inform the customer and provide reasons. In such a case, the customer may submit an appeal under the rules described in Chapter 10, point 6 of the Terms.

Appeals against decisions regarding Reviews (hereinafter an “Appeal”) may be submitted:

The Seller will promptly confirm receipt of the Appeal electronically (if the person submitting the Appeal has provided an email address). The Seller will consider the Appeal in the same form in which it was submitted (in writing or by email) within 14 days of receiving the Appeal.

Any visitor to the Store may submit to the Seller a notice (hereinafter a “Notice”) if they believe that illegal content (within the meaning of the DSA) or content contrary to the Terms has been posted in Reviews. Notices should be submitted electronically to: office@periscope-shop.com.

The Seller will promptly confirm receipt of the Notice electronically. The Seller will review the Notice within 14 days of receiving it and provide reasons. The person who submitted the Notice may appeal the Seller’s decision under the rules described in Chapter 10, point 6 of the Terms.

If dissatisfied with the Seller’s decision on an Appeal, the person submitting the Appeal may use out-of-court dispute resolution mechanisms referred to in the Digital Services Act (DSA).

The Seller is not liable for Reviews posted in the Store by customers, provided that:

  • the Seller has no actual knowledge that a Review constitutes illegal content;

  • upon obtaining such knowledge or notice, the Seller promptly takes appropriate action to remove or disable access to illegal content; in particular, the Seller promptly reviews Notices.

Chapter 11. Final provisions

Polish law applies to Contracts concluded in the Store. Contracts are concluded in the Polish language.

None of the provisions of these Terms excludes or in any way limits the rights of consumers (and Privileged Entrepreneurs) arising from applicable law.

The Seller may amend the Terms at any time. Such changes apply to orders placed after the publication of a new version of the Terms. In the case of: (i) previously concluded contracts for the provision of a digital service or an electronic service, and (ii) customers who have an Account in the Store—the customer will be informed about the change and the possibility of not accepting the new wording.

The Terms are effective as of 23 October 2025.

Account Terms

in the PERISCOPE Shop for Tall store

Chapter 1. General provisions, contact with the Seller

These Account Terms (the “Account Terms”) set out the rules and conditions for using the customer account (the “Account”) in the PERISCOPE Shop for Tall online store (the “Store”).

These Account Terms constitute terms for an electronic service within the meaning of the Polish Act on Providing Services by Electronic Means. The Account service is an additional, ancillary service in relation to the Seller’s main activity, i.e. offering customers the purchase of Goods. The Account service is provided free of charge.

The Account Terms supplement the Store Terms. In matters not regulated in the Account Terms, the Store Terms apply to this service.

The Seller’s contact details regarding the Account service are the same as for the Store:
Promienna 10, 55-330 Lutynia, Poland
Email: office@periscope-shop.com
Phone: +48797093168

Chapter 2. Technical requirements and account service features

The technical requirements for using the Account service are the same as for using the Store and are indicated in Chapter 2, point 1 of the Store Terms.

By using the Account, the customer may:

  • save and store personal data in the Account (including the delivery address), enabling future purchases without re-entering address details;

  • view order history;

  • view the status of order fulfillment.

Chapter 3. Account service agreement, withdrawal, account cancellation

Creating an Account by the customer is tantamount to concluding an agreement for the provision of an electronic service for an indefinite period. The customer may cancel the Account at any time without giving any reason by contacting the Seller electronically at office@periscope-shop.com. The customer also has the statutory right to withdraw from the agreement for the Account service within 14 days of its conclusion.

Chapter 4. Complaints

Towards consumers and Privileged Entrepreneurs, the Seller is liable for conformity of the Account service with the agreement under the Polish Consumer Rights Act. Towards other customers, the Seller is liable under the rules of the Polish Civil Code.

Complaints regarding the Account service may be submitted to the Seller according to the procedure provided in Chapter 9, points 3–5 of the Store Terms.

If dissatisfied with how the Seller handles the complaint, out-of-court methods of complaint handling and claims redress are also available, in accordance with the procedure described in Chapter 9, points 6–7 of the Store Terms.

Chapter 5. Personal data

Full information about processing of customers’ personal data, including for the purpose of maintaining the Account, is provided in the Privacy Policy.

Chapter 6. Amendments to the Account Terms

The Seller may amend these Account Terms in accordance with the rules set out in Chapter 11, point 3 of the Store Terms. If the customer does not accept the new wording of the Account Terms, the customer may terminate the Account service agreement (by contacting the Seller electronically) with a 14-day notice period.

Newsletter Terms

in the PERISCOPE Shop for Tall store

Chapter 1. General provisions, contact with the Seller

These Newsletter Terms (the “Newsletter Terms”) set out the rules and conditions for the Seller’s provision—being the owner of the PERISCOPE Shop for Tall online store (the “Store”)—of the newsletter service.

A newsletter consists of periodic electronic messages sent by the Seller to the email address of a person who has given the relevant marketing consent (the “Subscriber”). These messages include, in particular, commercial information regarding the Store and the Seller. They may also contain other content related to the Seller’s activity, the Store’s industry, and possibly educational content which the Seller considers interesting and useful for customers or potential customers (the “Newsletter”).

These Newsletter Terms constitute terms for an electronic service within the meaning of the Polish Act on Providing Services by Electronic Means. The Newsletter service is an additional, ancillary service in relation to the Seller’s main activity, i.e. offering customers the purchase of Goods. The Newsletter service is provided free of charge.

The Newsletter Terms supplement the Store Terms. In matters not regulated in the Newsletter Terms, the Store Terms apply.

The Seller’s contact details regarding the Newsletter service are the same as for the Store:
Promienna 10, 55-330 Lutynia, Poland
Email: office@periscope-shop.com
Phone: +48797093168

Chapter 2. Technical requirements and newsletter service features

To use the Newsletter service, you need:

  • a computer or other device with software enabling receipt of email messages;

  • an active email address;

  • access to the Internet.

By using the Newsletter, the Subscriber may receive from the Seller emails containing, among other things:

  • information about new arrivals and promotions in the Store;

  • discount codes and/or information about other special benefits for Newsletter subscribers;

  • other content related to the Store’s and the Seller’s activity, the Store’s industry, and possibly educational content which, in the Seller’s opinion, may be interesting and useful for customers or potential customers.

The Seller does not guarantee or declare any specific sending frequency of the Newsletter. The timing and the content of commercial information contained in the Newsletter are decided by the Seller.

Chapter 3. Newsletter service agreement, withdrawal, unsubscription

The Newsletter service agreement may be concluded:

  • when a person visiting the Store completes the relevant form on the Store website, providing their email address for receiving commercial information; or

  • during the checkout process—when the customer in the cart gives consent to receive commercial information by ticking the relevant checkbox.

As an incentive to subscribe, the Seller may offer potential Subscribers a bonus (a “lead magnet”) such as a discount code, digital content (e.g. a free e-book), or another benefit related to the Store’s activity (e.g. one-time free delivery of Goods) (the “Bonus”). Information about the Bonus is then provided on the Store website.

The Bonus is delivered to the Subscriber to the email address provided during subscription, promptly after the Newsletter service agreement is concluded. The Bonus is provided in an appropriate digital form (e.g. a download link for an e-book, a discount code, a code to be entered in the cart to receive free delivery).

The Newsletter electronic service agreement is concluded for an indefinite period. The Subscriber may unsubscribe at any time without giving any reason. To do so, the Subscriber should:

  • click the unsubscribe link included in each Newsletter message; or

  • contact the Seller electronically.

The customer also has the statutory right to withdraw from the Newsletter service agreement within 14 days of its conclusion.

The Seller may discontinue the Newsletter service at any time, and all Subscribers will be informed.

If the Subscriber does not open Newsletter messages sent by the Seller for more than 1 year, the Seller (after an additional prior notice) will discontinue the Newsletter service for that Subscriber.

Chapter 4. Complaints

Towards consumers and Privileged Entrepreneurs, the Seller is liable for conformity of the Newsletter service with the agreement under the Polish Consumer Rights Act. Towards other customers, the Seller is liable under the rules of the Polish Civil Code.

Complaints regarding the Newsletter service may be submitted to the Seller according to the procedure provided in Chapter 9, points 3–5 of the Store Terms.

If dissatisfied with how the Seller handles the complaint, out-of-court methods of complaint handling and claims redress are also available, in accordance with the procedure described in Chapter 9, points 6–7 of the Store Terms.

Chapter 5. Personal data

Full information about processing of customers’ personal data, including for the purpose of providing the Newsletter service, is provided in the Privacy Policy.

Chapter 6. Amendments to the Newsletter Terms

The Seller may amend these Newsletter Terms in accordance with the rules set out in Chapter 11, point 3 of the Store Terms. If the Subscriber does not accept the new wording of the Newsletter Terms, the Subscriber may terminate the Newsletter service agreement with a 14-day notice period (by contacting the Seller electronically) or with immediate effect (as indicated in Chapter 3, point 3 of the Newsletter Terms).